FAQs

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?
Please email info@drdibbsonline.com with any questions. Our online customer service hours are open Monday – Friday (9:00 am to 5:00 pm PST).

HOW MUCH DOES SHIPPING COST?
Auto-calculated at checkout for all domestic and international orders. Free domestic shipping over $250 USD.

WHY HAVEN’T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?
Please allow 2-4 business days for us to process the order and shipment – after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery (excludes pre-order items).

WHEN ARE YOU GUYS RE-STOCKING ON A PARTICULAR ITEM?
We recommend signing up for Dr Dibbs  Newsletter – all updates in regards to new releases and re-stock will be sent to our subscribed members. If you need additional information please send an email to info@drdibbsonline.com

WHAT IS THE ADDRESS FOR RETURNS?
You may ship your return to the following address within 14 days of receiving the product: Dibbs Returns Department 2210 Eldridge Pkwy, Houston, TX 77077.
Note that the 14 day limit does not apply to the time the package spends in transit.

A REFUND OR MAKE AN EXCHANGE?
All sales are final except for shoes purchased full price, however we do allow for returns. Returns will be honored up to 14 days from when the product was received. Upon return, Dr. Dibbs will only accept an exchange or store-credit (the returned product must be unworn, unwashed, and in the same condition we sent them). Store-credit will be issued in the amount paid excluding shipping costs – and refunds will not be accepted. If 14 days have gone by, unfortunately we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalizing your purchase. We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them. Shoes must be sent back within 14 days from the date you receive the package, a 15% re-stocking fee will be applied to the total purchase price (excludes shipping costs).

CAN I BE A MODEL FOR DR.Dibbs SHOES?
For any model inquiries please send an email to info@drdibbsonline.com.

WHOLESALE / STOCKISTS
For any wholesale/stockists inquiries please send an email to info@drdibbsonline.com.